Privacy statement:
- You don’t have to share your health information, however, withholding it may affect the quality of care you receive. Talk to your health practitioner if you have any concerns.
- You have the right to know where your information is kept, who has access rights, and, if the system has audit log capability, who has viewed or updated your information.
- Your information will be kept securely to prevent unauthorised access.
Information quality
We are required to keep your information accurate, up-to-date and relevant for your treatment and care.
Right to access and correct
You have the right to access and correct your health information.
- You have the right to see and request a copy of your health information. You don’t have to explain why you’re requesting that information, but may be required to provide proof of your identity. If you request a second copy of that information within 12 months, you may have to pay an administration fee.
- You can ask for health information about you to be corrected. Practice staff should provide you with reasonable assistance. If your healthcare provider chooses not to change that information, you can have this noted on your file. Many practices now offer a patient portal, which allows you to view some of your practice health records online. Ask your practice if they are offering a portal so you can register.
Use of your health information
Below are some examples of how your health information is used.
- If your practice is contracted to a Primary Health Organisation (PHO), the PHO may use your information for clinical and administrative purposes including obtaining subsidised funding for you.
- Te Whatu Ora | Health New Zealand uses your information to provide treatment, care, and to improve the quality of its services.
- A clinical audit may be conducted by a qualified health practitioner to review the quality of services provided to you. They may also view health records if the audit involves checking on health matters.
- When you choose to register in a health programme (e.g. immunisation or breast screening), relevant information may be shared with other health agencies.
- Manatū Hauora | The Ministry of Health uses your demographic information to assign a unique number to you on the National Health Index (NHI). This NHI number will help identify you when you use health services.
- Manatū Hauora | The Ministry of Health holds health information to measure how well health services are delivered and to plan and fund future health services. Auditors may occasionally conduct financial audits of your health practitioner. The auditors may review your records and may contact you to check that you received those services.
- Notification of births and deaths to the Births, Deaths and Marriages register may be performed electronically to streamline a person’s interactions with the government.
Research
Your health information may be used in research approved by an ethics committee or when it has had identifying details removed.
- Research which may directly or indirectly identify you can only be published if the researcher has previously obtained your consent and the study has received ethics approval.
- Under the law, you are not required to give consent to the use of your health information if it is for published research or statistical purposes, or if it is published in a way that does not identify you.
Complaints
It is okay to complain if you are not happy with the way your health information is collected or used. Talk to your healthcare provider in the first instance. If you are still unhappy with the response you can call the Office of the Privacy Commissioner toll-free on 0800 803 909, and they can investigate this further.
For further information
Visit legislation.govt.nz to access the Health Act 1956, Official Information Act 1982
and Privacy Act 2020.
The Health Information Privacy Code 2020 is available at privacy.org.nz You can also use the Privacy Commissioner’s Ask Us tool for privacy queries.
Pegasus Health Contact details
Pegasus Health (Charitable) Ltd 401 Madras Street
PO Box 741 Christchurch 8140
Phone: 379 1739